Refund policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to initiate a return. 

How to Return an Online Order 

In-Store Returns 

You can also return your item in person at DJI Store Copenhagen: 
Amagertorv 20, 1160 København K, Denmark

Returns, Right of Withdrawal and Right to Complain

As a consumer, you have three different rights when you shop at DJI Store Danmark:

• The right of withdrawal (statutory, 14 days) – if you change your mind about your purchase for any reason.
• The right to complain (statutory, up to 24 months) – if the item is faulty or defective.
• Our practical return process – how returns work in practice, whether you are withdrawing from a purchase or making a complaint.

Right of Withdrawal (14 days)

As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party designated by you, other than the carrier) take physical possession of the item. If you purchase multiple items in one order that are delivered separately, the period runs from receipt of the last item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from your purchase by an unequivocal statement before the withdrawal period expires. You can do this by:

• completing and submitting the standard withdrawal form, or
• sending a clear statement (e.g. by email) to kontakt@djistoredanmark.dk stating your order number, your name and that you wish to withdraw from your purchase.

We will acknowledge receipt of your withdrawal without undue delay.

Returning the item
You must return the item to us without undue delay and no later than 14 days after notifying us that you are withdrawing from your purchase.

Return costs: You bear the direct cost of returning the item. Returns via our return portal currently cost DKK 63.50 incl. VAT. This amount is charged separately.

Diminished value
You are liable for any diminished value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item (equivalent to what you would be able to do in a physical store). If you have handled the item beyond this, we may deduct the diminished value from your refund.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to the following types of goods, cf. section 18(2) of the Danish Consumer Contracts Act:

• Sealed goods which are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.
• Goods made to your specifications or clearly personalised.
• DJI Care insurance products, once the service has been activated/used with your express prior consent and acknowledgement that you thereby lose your right of withdrawal.

Withdrawal for business customers (B2B)
The right of withdrawal applies only to consumers, i.e. private individuals acting outside their trade or profession. If you purchase as a business, you do not have a statutory right of withdrawal unless we have expressly offered you one.

Right to Complain (2 years)

When you shop as a consumer at DJI Store Danmark, the mandatory rules of the Danish Sale of Goods Act on the right to complain apply. This means you have 24 months from delivery of the item to complain about defects that existed at the time of delivery but only become apparent later.

• If a defect becomes apparent within the first 12 months after delivery, it is presumed to have existed at the time of delivery, unless we can prove otherwise or the presumption is incompatible with the nature of the item or the defect.
• If you complain after the first 12 months, you as a consumer must demonstrate that the defect existed at the time of delivery.

A complaint must be made within a reasonable time after you discover the defect. A complaint made within 2 months of discovering the defect is always considered timely.

In the case of a justified complaint, you may – depending on the circumstances – request repair, replacement, a proportionate price reduction or, ultimately, cancellation of the purchase. We will initially decide whether to repair or replace the item, unless this is impossible or disproportionate for us.

The right to complain does not cover damage or deterioration caused by incorrect use, normal wear and tear, inadequate maintenance, unauthorised repairs/modifications or accidents.

How to make a complaint
Contact us at kontakt@djistoredanmark.dk with your order number, a description of the defect and, preferably, photos or video. You can also visit DJI Store Copenhagen, Amagertorv 20, 1160 Copenhagen K. If the item is covered by a manufacturer's warranty from DJI, this is in addition to – and not a replacement for – your statutory right to complain to us as the seller.

Practical Return Process (Withdrawal and Complaints)

Whether you are withdrawing from a purchase or making a complaint, the practical return process works as follows:

Online orders

• Start your return via our return portal and enter your details and order number. State whether the return is a withdrawal or a complaint.
• Follow the shipping method provided. If you are unable to print a return label, please include a note in the parcel with your name and order number – otherwise, processing of your return may be delayed.
• In the case of withdrawal, the item must be in substantially the same condition and quantity as when you received it. In the case of a complaint, this naturally does not apply to the defect itself.

Returns in store
You can return the item in person at DJI Store Copenhagen, Amagertorv 20, 1160 Copenhagen K, together with your receipt or order confirmation.

Refunds
For an approved withdrawal or complaint, we will refund the full amount (including original delivery costs, if the entire order is withdrawn) to your original payment method without undue delay and no later than 14 days after we have received the item or you have provided proof that the item has been sent – whichever occurs first.

Exchanges
If you would like a different item, we recommend placing a new order and returning the original item following the procedure above.

Complaint Options

If you are dissatisfied with a purchase, you are welcome to contact us at kontakt@djistoredanmark.dk so we can find a solution.

If we cannot reach an agreement, you as a consumer can file a complaint with the Centre for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, 8800 Viborg, via the Nævnenes Hus complaints portal (naevneneshus.dk).

Standard Withdrawal Form

Link to Withdraw Purchase