Refund policy


We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to initiate a return. 

How to Return an Online Order 

  1. Initiate a return: Visit our return portal here and fill in your personal information + order number. 

  1. Shipping the Return: Returns are at your own cost. You are required to use the provided courier, with a return shipping cost of DKK 63.50 incl. VAT, as described in the return instructions. 

  1. Important: If you do not print the return form via the portal, you must include a note inside the package with your order number and name, or your return cannot be processed. 

In-Store Returns 

You can also return your item in person at DJI Store Copenhagen: 
Amagertorv 20, 1160 København K, Denmark

Return Conditions 

  • The item must be unused, in its original packaging, and with all tags attached. 

  • A receipt or order confirmation is required. 

  • Failure to include your order information correctly may delay processing of your return. 

Non-Returnable Items 

Certain items cannot be returned, including: 

  • DJI Care Insurance Cards – Only unused, undamaged cards can be returned. If a DJI Care card is activated, the service is running and cannot be refunded. 

  • Gift cards. 

Exchanges 

If you need a different product, please place a new order and return the unwanted item following the return process. 

Refunds 

  • You will be notified once your return is received and inspected. 

  • If approved, your refund will be processed to your original payment method within 14 days. 

Damaged or Incorrect Items 

Please check your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at kontakt@djistoredanmark.dk, and we will resolve the issue. 

Withdraw from your purchase

As a consumer, you have a 14-day right of withdrawal when you shop with us. The period runs from the day you receive your order.

You can withdraw from your purchase here – no login required. Enter your name, order number and the email address you used at checkout, then confirm your withdrawal.

What happens next?

  • If your order hasn't shipped yet, we'll cancel it and refund the full amount to your original payment method.
  • If you've received your order, we'll take you straight to our return portal, where you can easily order a return label.

You'll always receive an email confirmation as soon as your withdrawal has been registered.

If you have any questions, feel free to contact our customer service.

Link to Withdraw Purchase